Frequently Asked Questions (FAQ)

What are the delivery times?

Orders are generally prepared within 1 to 3 business days. Delivery times are then 7 to 15 business days, depending on the destination and carrier.

A confirmation email with a tracking number will be sent to you as soon as your order is shipped.

Which countries do you deliver to?

We currently deliver to:

  • 🇫🇷 France
  • 🇧🇪 Belgium
  • 🇨🇭 Switzerland
  • 🇬🇧 United Kingdom

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number allowing you to follow its progress.

What payment methods do you accept?

We accept major secure payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay

Payments are completely secure.

Can I return an item?

Yes. If you wish to return an item, contact our customer service within the period indicated by our return policy. We will tell you how to proceed.

Items must be returned in their original condition.

How do I contact customer service?

You can contact us at any time via our Contact page or by email.

We generally respond within 24 to 48 business hours.

Are the jewelry water resistant?

Our jewelry is designed for everyday wear. To preserve its shine for as long as possible, we recommend avoiding prolonged contact with water, perfumes, chemical products and cosmetics.

Are jewelry a good gift idea?

Absolutely! Our jewelry is perfect for birthdays, holidays, Valentine's Day or just to please someone.

Can I modify or cancel my order?

If your order has not yet shipped, please contact us as soon as possible. We will do our best to accommodate your request.

Once the order has shipped, it is generally no longer possible to modify or cancel it.

Is my personal information protected?

Yes. We use security technologies to protect your personal data and payments. Your information is processed in accordance with our privacy policy.

 

Can't find the answer to your question? Don't hesitate to contact us via our Contact page. Our team will be happy to help you.